AFTER-SALES SUPPORT
Warranty Information
Warranty coverage depends on the individual product and the documents supplied with it. Check the listing or ask Empress before ordering if coverage matters to your purchase.
The short version
- We sell Official Malaysia sets only.
- Pre-owned items have a 90-day Empress warranty.
- Repairs have their own 14-day warranty.
New equipment
Empress sells Official Malaysia sets only. New-product coverage may be provided by the manufacturer or distributor and can vary by item. Refer to the product listing, invoice and accompanying warranty documentation for the applicable terms. This page does not promise a single warranty period for all new items.
Pre-Owned equipment
Pre-Owned products include a 90-day Empress Studio in-house warranty unless the individual listing, invoice or sale documents say otherwise. This is not a 90-day return or exchange period and does not automatically provide a cash refund.
How to request help
Contact Empress with your order or invoice reference, product model, serial number if available, and a clear description of the issue. We may need to inspect or test the item before confirming the appropriate next step.
Faults, damage and legal rights
The appropriate remedy depends on the product, findings, applicable warranty and Malaysian law. Customer-caused damage is not treated as a manufacturing fault; see our Refund & Exchange Policy for more detail. Nothing here limits rights available under applicable Malaysian law.
Questions
What does the pre-owned warranty cover?
It is an in-house warranty for 90 days, as described above. The listing or invoice may add details.
How do I make a claim?
Contact us with your order or invoice reference, the model, the serial number if you have it, and a description of the problem.
Do you sell grey sets?
No. We sell Official Malaysia sets only.
Is there a warranty on repairs?
Yes, 14 days on the repair work.
Questions? Contact Empress.